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Jun 14, 2018

General Manager for Customer Service Operations in Strategy with Arizona Public Service, Hui Wu Curtis joins us and shares her shift from hospitality to energy was actually seamless in that the organization knew it was time to focus on CX. Of course many organizations across myriad industries have realized that CX...


Jun 7, 2018

From Google, Yuval Dvir joins us and notes that beyond the scope of his job, he's interested in things that are happening out there. He’s interested in discussing how executives are implementing AI solutions. He’s also interested in learning about the challenges of the different industries and the segments where he...


May 31, 2018

Kristin Guthrie joins us and discusses realizing the long pole in the tent is your data. The very first person she hired for her team was her marketing research scientist. Her desire was to collect all of her necessary data as quickly as possible. Kristin explains that there are a lot of areas in any organization that...


May 24, 2018

Mark Beaumont, record-breaking cyclist who peddled his way around the world in less than 80 days joins us to discuss perseverance- among other things. He notes in passing, early on in the conversation that he had broken bones for most of the trip. But his focus in the interview- as it was then- was to accomplish...


May 17, 2018

Claudiu Coltea joins us from the Chief Customer Officer Exchange and shares that for his organization, Customer Experience doesn’t have it’s own sandbox but the team makes everyone elses sandbox prettier. He says that the employee experience is a critical part of customer experience so his team collaborates with HR-...