WSJ and NYT bestselling author, Shep Hyken discusses some of his
latest work on delivering amazing customer service and experiences.
In this podcast, Shep shares classic service-driven inisights and
comical personal stories.
By providing members with a complimentary, 24/7/365 opportunity to engage with countless, exclusive online resources and a series of award-winning conferences at which they can interact without wires, CCW Digital will create a better, more empowered breed of call center professionals that will deliver a better, more satisfying experience for customers and business stakeholders.