Dec 5, 2018
Kendal Jolly shares the importance of nurturing positive customer interaction: "When people help you out and provide some sort of action or assistance that makes something easier, makes the customer interaction go more smoothly, that helps perhaps lighten your load, and recognition is not reward. It doesn't have to be money. It doesn't have to be some item. It's just: How do you give those pats on the back and those thank you very much, from one employee to another?"