May 17, 2018
Claudiu Coltea joins us from the Chief Customer Officer Exchange and shares that for his organization, Customer Experience doesn’t have it’s own sandbox but the team makes everyone elses sandbox prettier. He says that the employee experience is a critical part of customer experience so his team collaborates with HR- working on integrating data sets. Beyond that, CX works in every product and business line and across the organization to provide a more seamless experience for the customer. Claude and his team have set partnerships and looked at pain points setting up this truly transitional time where they’re attempting to get ahead of the customer- getting to a proactive state where they make the customer journey spectacular.