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Jan 11, 2018

Electronic Arts’ Head of Player Experience Operations, John Pompei joins us from CCW Fall and shares that the EA player is pretty broad and pretty diverse. John’s 24 year old son is considered a player but his 81 year old mother is also considered a player. He’s got a 19 year old nephew who’s also a player- the...


Jan 4, 2018

Hadi Irvani joins us and explains whereas his family are cobblers, he deals in peach cobblers. An enigmatic guy, Hadi always enjoyed throwing dinner parties where the guests would be part of the cooking process. Each dinner party featuring a number of courses. Hadi soon realized that he wanted to share what...


Dec 28, 2017

Once a nurse, always a nurse, Lynn Skoczelas joins us and shares that the Chief Experience Officer title is new and that executives across the board should fully understand the value of experience vs. service. Service is being nice and following protocol. But to create a memorable experience is quite another thing. Lynn...



Dec 14, 2017

Global Service Leader for Dun & Bradstreet, Brad Nichols joins us live from CCW Fall where he shares some background on an automation solution search from a past position. He explains that while it’s important to look for solutions for high volume low value calls of an easily solved nature, the low volume,...