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Aug 17, 2017

Made possible by Microsoft, we take a tour of the solution hall at CCW in Las Vegas. This gives you an opportunity to get a quick understanding of the solutions that were represented at the event whether you attended…or not. We visit cognitive services, workforce optimization solutions, automated...


Aug 10, 2017

Former marketer and current creative director for Cirque du Soleil, Jean Guilbert joins us from C2 and shares that he’s just finished a tremendous amount of work- the opening ceremony of the pan american games and the Cirque's Volta who’s production process took a full two years. The first phase of production went...


Aug 3, 2017

Recorded at CX Retail Exchange, Jennifer MacMenamin joins us and shares that she and her team have been engaged in customer experience and caring for the fracture points in the digital experience- but they had always taken an operational lens to it as opposed to the guest lens through which now they see. The goal is to...