Dec 12, 2018
Justin Reilly joins us and shares the global impact of change in the app development space: "A lot of folks that are in this space, especially in the AI community, don't want that to happen again with this thing that could fundamentally change our society for better or for worse. So the openness of that, the ability to...
Dec 5, 2018
Kendal Jolly shares the importance of nurturing positive customer interaction: "When people help you out and provide some sort of action or assistance that makes something easier, makes the customer interaction go more smoothly, that helps perhaps lighten your load, and recognition is not reward. It doesn't have to...
Nov 28, 2018
Jim Kowalczyk joins us and shares the importance of testing before implementing new processes:"I'm a big fan of trying to build things in an environment. Proof of concept to see if it actually works before we charge down the path and have IT start to build a large enterprise-wide solution."
Nov 21, 2018
Deb Denure highlights some crucial techniques that are implemented within her team: "One of those foundational principles that we teach and that we transfer is this notion of a purposeful pause and to take sort of a little brain break so we can refocus and help gather or gain the next steps or gain momentum, what to...
Nov 14, 2018
Cory Kreeck shares some advice on how to handle escalated calls effectively: "If you've got a situation where it is escalating, view that as an opportunity to learn how you might have better helped that customer. And then as a second course, be prepared to acknowledge it might not have been about you."