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Jan 30, 2019

James Potter joins us and shares how implementing robotics influences the customer experience: "We wanted to do something which got those first few robots built in each department. Fund some ideas on the ground across the 29 Ministry of Departments that could lead to automations. They might not and they might not be...


Jan 23, 2019

Ander Emil Balk joins us and shares the integral relationship with IT when implementing robotics: "I can pursue that really long tail of very simple processes or tasks, because it's not processes really that we are automating. It's simple tasks. We can actually find smaller vendors that have that most simple technology,...


Jan 16, 2019

Jamie Campbell joins us and highlights the importance of getting to know customer needs: "If there's anything that would be a lesson and I don't think we're anywhere near the stage where we should be giving out lessons to people but it's one thing I think has been a huge value to our business is, we were never afraid to...


Jan 9, 2019

Beju Shah joins us and shares how data can communicate from the organization to the customer: "If you're looking at supervisors who are looking at capital ratios versus people in charge of resolution and they're not talking to each other, but they're sharing the same information, it'd be really good if they could just...