VP and Verizon Global Sales Leader, Kelley Kurtzman shares her
experiences on the importance of personalized and predictive
customer service and how Verizon stayes ahead in the automation
game.
By providing members with a complimentary, 24/7/365 opportunity to engage with countless, exclusive online resources and a series of award-winning conferences at which they can interact without wires, CCW Digital will create a better, more empowered breed of call center professionals that will deliver a better, more satisfying experience for customers and business stakeholders.