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Jan 16, 2019

Jamie Campbell joins us and highlights the importance of getting to know customer needs: "If there's anything that would be a lesson and I don't think we're anywhere near the stage where we should be giving out lessons to people but it's one thing I think has been a huge value to our business is, we were never afraid to...


Jan 9, 2019

Beju Shah joins us and shares how data can communicate from the organization to the customer: "If you're looking at supervisors who are looking at capital ratios versus people in charge of resolution and they're not talking to each other, but they're sharing the same information, it'd be really good if they could just...


Dec 26, 2018

Ali Bouhouch joins us and shares how IT and business must work together to provide th proper experience: "IT has to change and they have to change their mindset first and they cannot just demand a table, a seat at the table of business."


Dec 19, 2018

Mia Jalava joins us and shares methods of improving contact with the customer: "When the frontline people are talking to each other so that they understand that it doesn't mean that if I'm saving time from one angle, they are going to just kick me out. It means that I actually can talk to the customers. I can actually...


Dec 12, 2018

Justin Reilly joins us and shares the global impact of change in the app development space: "A lot of folks that are in this space, especially in the AI community, don't want that to happen again with this thing that could fundamentally change our society for better or for worse. So the openness of that, the ability to...