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Sep 21, 2017

Eytan Bensoussan joins us and shares his thoughts on customer experience from a fintech perspective. His thoughts are if you’re creating a new option, the role of the bank should be different. And so in servicing small business owners, Eytan’s point of view is the role of the bank should be a first line of defense...


Sep 14, 2017

Recorded at CCW, Rod Johnson joins us and shares that he runs service operations for Farmer’s Insurance. He says that he’s responsible for service related to customers interaction with agents in person on the phones and digitally. The technology that Rod and his team is building has to address that fact that...


Sep 7, 2017

Celebrated Author, Paco Underhill joins us to share that when he was doing research for commercial zoning issues for cities on the roof of the SeaFirst Bank building in Seattle he had an epiphany. He would do for merchants of any kind what he was doing for cities- helping them understand what customers were doing in...


Aug 31, 2017

Recorded at CX Exchange for Retail, Antonio Zaccheo joins us and discusses his early days in Naples and his foray into the military as a young man. In the military his leaders taught him to be a better person. Each day he had to exercise, go to class, participate in sport, study and then go to dinner in that order....


Aug 24, 2017

On his way to Keynote CEM Asia 2017, Frank Eliason joins us state side and takes us through his thinking about how global society is behaving currently and what that means for customer experience. As he says, he’s been watching customer experience since before they called it customer experience. He notes...