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CCW Digital

May 25, 2017

Sue Martin joins us from the Chief Customer Officer Exchange to share that her core customers just love the brand and the brand loves them back. She shares that at a trade show, those core customers will flock to the booth, they’re influencers and defenders. Sue has the organization set up to ensure that the customer...


May 18, 2017

Mark Buchanan joins us from the Chief Customer Officer Exchange where he shares that on his most recent journey- he and his team have collaborated with more than 10K globally distributed people in all kinds of different fields. There are more than 8K product skews meaning there’s an enormous range of jobs and...


May 11, 2017

Recorded at Next Generation Customer Delivery Abir Thakurta joins us and shares his dynamic history having lived on four different continents. He explains that at each stop he had to understand the culture. A yes doesn’t necessarily mean yes on all points of the globe. The key, as Abir sees it, is to break down walls...


Apr 3, 2017

Bill Ashton joins us and lets us know that Jessica Alba in fact does come into the office every day. He explains that she is the ‘why’ person. He on the other hand is the ‘how' person. The Honest company had been growing quickly in e-commerce getting the brand into Target after 3 years. About 6 months later Bill...


Apr 3, 2017

Allen Martinson joins us and discusses customer driven robotics. Originally submitted into a NASA contest, a former Skype co-founder and a team of Estonian engineers built the original technology. After some initial trepidation, Allen, a venture capitalist at the time, came on to advise the project as he bought into the...