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Jun 22, 2017

Maria Rapetskaya joins us from C2 Montreal where she takes us through her unique and personal background. She was born and raised initially in Leningrad in the former Soviet Union. Her daring mother who was an entrepreneur in the USSR- something nearly impossible to do, brought her to the United States before the Berlin...


Jun 15, 2017

Recorded at the Chief Customer Officer Exchange, Hilary Hahn joins us and shares why employee experience, culture and creative strategies are all under her purview. The focus on customer experience is an inside out philosophy. For Frontier, customer experience is run as a think tank, an innovation hub through agents....


Jun 8, 2017

Recorded at Next Generation Customer Delivery Jeremy Bruno joins us and shares that his title at Methods products is Opstimus Prime as Method is an organization that likes to not do things in a traditional way. A son of two entrepreneurs, Jeremy held various positions at each of his parents businesses. His degrees...


Jun 1, 2017

Susie Deveault joins us from the Chief Customer Officer Exchange where she focuses on every specific aspect of the customer experience and every deliverable of the product.  She discusses how and why people travel.  She understands that to travel with your family is quite an imposition on the budget. And she doesn’t...


May 25, 2017

Sue Martin joins us from the Chief Customer Officer Exchange to share that her core customers just love the brand and the brand loves them back. She shares that at a trade show, those core customers will flock to the booth, they’re influencers and defenders. Sue has the organization set up to ensure that the customer...