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Feb 15, 2018

The CMO of IHH Healthcare/Parkway Pantai, Alvin Neo joins us from CEM Asia in Singapore where he shares his organization is the second largest private hospital operator in the world by market capitalization. They service the middle class and above- those people who can afford, have the desire for and beyond the...


Feb 7, 2018

The h after the t in Thom of Thom Hacker is no accident. It’s been placed there after years of progression. Thom is responsible for supporting the online environment through his customer contact center. Any online purchase or order questions that you the customer have for the Home Depot go through...


Feb 1, 2018

Recorded in advance of Customer Experience Management Asia, Miao Song joins us to share her thoughts on the digital transformation journey. There are two perspectives on which to focus- the external perspective- how is the organization connecting with customers in a digital fashion. There, you’re looking at...