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May 24, 2018

Mark Beaumont, record-breaking cyclist who peddled his way around the world in less than 80 days joins us to discuss perseverance- among other things. He notes in passing, early on in the conversation that he had broken bones for most of the trip. But his focus in the interview- as it was then- was to accomplish...


May 17, 2018

Claudiu Coltea joins us from the Chief Customer Officer Exchange and shares that for his organization, Customer Experience doesn’t have it’s own sandbox but the team makes everyone elses sandbox prettier. He says that the employee experience is a critical part of customer experience so his team collaborates with HR-...


May 10, 2018

Recorded live at CCW in Austin, Cheryl China returns to discuss building your personal brand which begins with listening. Whether it's your boss, your direct reports or your colleagues- always be present. She take us through starting at the bank 19 years ago and building her career over that time. As she didn't go to...


May 3, 2018

Angela Hunter joins us and shares that "being more customer centric means you need to be able to map customer journeys, being more customer centric means you need to implement new measurement systems and not just focus on an annual survey, being more customer centric means that you need to understand how you can...


Apr 26, 2018

From UBS Wealth Management, Ketan Samani joins us and shares his thoughts on digitalization, "There are two things, I think when I look at digitalization and the ecosystem that is developing, from a consumers prospective, they're looking that do organization I work with, or I need the services care for me? Do they have...