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Nov 7, 2018

Greg Marion shows us the potential of creating a proper customer experience:I" think customer experience techniques can unleash innovation and new growth. So the experience strategy to me is applying some of the same skills of the Double Diamond approaches and real empathy with the customer and new ways of...


Oct 31, 2018

Naked Wines' @LauraEvans on the organization's take on process excellence and how she fits, "my role was doing financial planning and analysis. So that means being involved in budgeting, forecasting, measuring the performance, and Help setting the strategy. So it was a really nice way to end up getting into...


Oct 24, 2018

Iassen Deenitchen brings us up to speed on how to empower the customer: "To make sure, or give them the assurance that if they need to talk to somebody, they know who to reach out to, and it's driven by them in satisfying the need that there's really somebody in ING to help them out."


Oct 17, 2018

Jason Liberman highlights the importance of staying relevant and competent in the online payment space: "We live in a time where you've got the likes of Google and Facebook, who are constantly under scrutiny. You always have to think through the lens of what could happen. So, as PayPal and other payment players get a...


Oct 10, 2018

Alexis Smith highlights the need for more focus on the employee: "I think it just comes down to, first of all, employees are people. I think we sometimes neglect to think that, and it's all the rage now. We're all talking about being more human and seeing each other as being more human, and I think that's really...